1. Where do you ship from?
We ship from our office in Glendale, CA.
2. How long does it take to ship?
All orders are processed within 1-2 business days. We have staff working 24/7 to make sure your order gets received and sent as soon as possible.
Once it is shipped, your order will take between 5-10 business days (domestic shipping), or 2-3 weeks (international shipping) for it to arrive at your doorstep depending on the efficiency of your local postal service.
3. Can I return/exchange my order?
If you are not satisfied with your product for whatever reason, you can reach us at firstname.lastname@example.org. We will get back to you within 24 hours.
4. What if I received the wrong item(s)?
If you received a wrong product, we will offer an exchange for the correct or same item if available. If we are unable to offer a replacement product, a refund or store credit will be issued. Please contact us first for approval and return instructions. We will not accept returns without prior notice and approval.